Collection: Return Policy - Terms & conditions


Returns are accepted within 7 days of receipt for exchange, credit note, or refund. Products must be in new, unworn condition with Tahia label attached. Please ensure all packaging is included in the return. Products will undergo quality control checks by our team before the return is processed. Returns will be processed within 2 business days of being delivered back to us. 

Return shipping costs are the responsibility of the customer. Tahia advises that national or international customers ship their returns via registered post to ensure traceability upon the orders arrival in our shop.

Please do send a return email to notify us of the return with your details and your order number.
Return email:

Shipping Address:
Tahia Pty Ltd 
1/17 Surfside Avenue
Clovelly NSW 2031


These are the terms and conditions of sale of Tahia Ptd Ltd ("Tahia" and these terms and conditions of sale: the "Conditions"). These Conditions apply to all orders placed by you with Tahia Pty Ltd via its webstore ( or otherwise outside a pop up store. By placing an order, you agree to the applicability of these Conditions on the agreement between you and Tahia Ptd Ltd.

These Conditions set out the rights and obligations of the parties that apply to your ordering of products via the webstore of ByTahia. It is therefore important that you take the time to read these Conditions carefully.  Tahia recommends storing these Conditions on your computer and/or printing them for your records.

1. Information about Tahia Pty Ltd

1.1. Tahia Pty Ltd is a private limited liability company incorporated in Australia. The full contact information of Tahia is as follows:

Tahia Pty Ltd
1/17 Surfside Avenue
Clovelly NSW 2031

Phone: +61 4 6894 6099 (Monday to Friday 09h00 am to 05h00 pm)

ABN number: 70 666 307 722

2. Your Details

2.1. To enable the smooth and timely execution of the agreement by Tahia, it is important that you correctly and completely provide your name, your e-mail address and the delivery address as per the instructions. You are responsible for the accuracy of the details provided by you. You will find the full contact details of Tahia under Article 1 of these Conditions.

2.2. Tahia will use the details provided by you only in the manner indicated in the privacy statement, which is available on its website.

3. Offer and Agreement

3.1. When you buy an article via the webstore of, you enter into an agreement with Tahia Pty Ltd. The agreement starts when Tahia Pty Ltd has sent a confirmation to the e-mail address specified by you.

3.2. An agreement arising from an offer which contains an obvious mistake and/or error, such as an unusually low price, is not binding upon Tahia Pty Ltd. Please contact Tahia team when you doubt the validity of an offer.

4. Price and Payment

4.1. The price quoted in the webstore when you place an order is the total price including all taxes and, if applicable, delivery charges.

4.2. You can pay for your order in the ways indicated in the webstore of

4.3 In case the payment takes place via credit card, the credit card company will deduct the amount directly from your credit card account.

5. Order Processing and Delivery

5.1. Tahia aims to process and deliver your order as smoothly and quickly as possible.

5.2. Orders are shipped to the delivery address provided by you and via the means of delivery chosen by you.

5.3. If the delivery address is located outside Australia, it is possible that the country in question charges additional levies, such as import tax. Tahia has no influence or control over such levies and can therefore not provide you with further information. You must check yourself if the ordered articles can be exported and imported to the country in question and what the costs are, before placing such an order.

5.4. Ownership of the ordered products passes to you as soon as Tahia has received full payment.

5.5. Tahia takes great care to ensure that products are shipped accurately and in full. Should you unexpectedly receive incomplete or damaged products, please contact us.

6. Quality

6.1. Tahia aims to display products on its website as fully and accurately as possible. The nature of the offered products may result in differences (such as colour differences) between the display of products on the website and the product delivered to you.

6.2. All the products in the Tahia collection meet your expected quality standards. However, we expressly point out that these products are designed from an aesthetic point of view and with sizes that can differ from one child to the other.

6.3. The products on offer in the webstore, such as garments and accessories, are naturally subject to wear. The lifespan of a product is partly dependent on the material of the product, the intensity of use and the level of care. The products of Tahia are made from the materials listed in the webstore. For optimum lifespan and quality, it is important, where necessary, to follow the washing instructions.

7. Right of Withdrawal

7.1. You have the right to terminate the agreement within 15 days after receipt of all the products in your order, without giving any reasons for doing so. This is the so-called cooling-off period. You can use your right to terminate the agreement by sending us the completed return form. You can also inform us in any other unambiguous way that you wish to terminate the agreement (for example by e-mail or post). More information about return options can be found on our website.

7.2. If you choose to terminate the agreement as far as a particular product is concerned, you are required to return this product as soon as possible, but no later than 15 days after receipt of all the products in your order, to the address of Tahia Ptd Ltd as stated in Article 1.1. The direct costs of the return shipment of the product to Tahia are for your own account.

7.3. In case of termination within the meaning of Article 7.1, Tahia refunds the amount paid for the product in question (excluding any paid delivery charges) immediately and in any case no later than fourteen days after receipt of the notice that you wish to terminate the agreement, but not before Tahia has received the returned product in question or you are able to prove that the product has indeed been returned. If, when placing your order, you chose a different delivery method than the cheapest standard delivery used by Tahia, we will not refund any extra costs resulting from this upon termination of the agreement.

7.4. The termination right within the meaning of Article 7.1 is meant to determine if the product is suitable and if you indeed want the product. It is permissible to use the product as far as necessary to verify whether or not you actually want the product, just like you would do in a retail space. Further use of the product, such as wearing the product in a public space or any other actual use, affects your termination right as set out in more detail in Article 7.5.

7.5. When you return a product that you have damaged, has been washed, the labels have been removed, a product is incomplete or a product contains other signs of wear which show that you have used the product more extensively than permitted under Article 7.4, you are liable towards Tahia for the decrease in the value of the product caused by you. Tahia will deduct this decrease in value from the total amount to be refunded to you.

7.6. The termination right within the meaning of Article 7.1 does not apply to products that are not suitable for return due to health and hygiene reasons and where the seal has been broken after delivery.

8. Changes to these Conditions

8.1. If Tahia decides to change these Conditions, it will publish the changed Conditions on its website. You are advised to check on a regular basis if the Conditions have changed. Any changes do not apply to orders that were placed before the date of change. These Conditions were last changed on August 6th 2023.

9. Disputes

9.1. Tahia aims to deliver the highest possible quality regarding its products and services. Should you have any complaints, you can direct them to us by phone, post or e-mail to:

Tahia Pty Ltd

1/17 Surfside Avenue

Clovelly NSW 2031

Phone: +61 4 6894 6099 (Monday to Friday 09h00 am to 05h00 pm)

10. Applicable Law

10.1. Australian law applies to these Conditions and to the agreements between you and Tahia Pty Ltd. This choice of law shall not affect any further protection that you have based on the mandatory provisions of the law that would apply without this provision.